How to rent a bike?
- Choose a bike.
- Press any button to activate the bike computer.
- App – open app, enter bike number and confirm rental. Enter the code into the bike computer and press OK.
Bike Computer – scan your customer card on bike computer or enter your mobile number and PIN code to rent and unlock the bike.
- Secure the cable lock in the holder on the basket and off you go!
|
How to return the bike?
- Return the bike at an official bike station. Insert the bike into a dock and insert the cable lock into the fork and through the dock to secure the bike. If there is no free dock at the station, please lock the bike with its integrated cable lock on the front fork right next to the station.
- Confirm return via bike computer and follow the instructions.
|
How to park the bike?
- Temporarily lock the bike by passing the cable lock through the fork.
- Press C to park.
- To continue re-enter your 4-digit code, 6-digit PIN or place customer card on the bike computer for a few seconds to release the lock.
|
How will I know that the return has been done correctly?
In order to check whether the bike was correctly returned log into arriva bike account through the website or mobile application. The correctness of return may be verified by calling the hotline +421 915 244 244. |
How many bikes can I rent at the same time?
You may rent a maximum of 4 bikes per one account. For each bike the system calculates the rental time separately, therefore, you do not have to return all the bikes at the same time. If you are a monthly or annual member, you will be charged for each additional bicycle you rent with the normal pay as you go tariff. |
What if the bike is not released from the dock?
If the bike is not released from the dock during the rent, please call the Customer Centre Office +421 915 244 244. |
Where do I lock the bike when all racks of a station are occupied?
If there is no free dock at the station, please lock the bike with its integrated cable lock on the front fork right next to the station. Confirm return via bike computer and follow the instructions. |
How can I rent a bike via smart card (issued by ARRIVA Nitra, nextbike)?
- Choose a bike.
- Press any button to activate the bike computer.
- Tap your smart card to the bike computer for few seconds.
- Enters phone number.
- Receive code via SMS to unlock the bike
- Type in lock code on bike computer and press OK to open lock.
- Secure the cable lock in the holder on the basket and off you go!
Once you have your customer account you can use your smart card directly on bike computer and skip the process of typing in telephone number. |
How long after the end of a ride and a return of a bike may I rent another bike at the same station?
You may rent a bike straight away. If you wish to rent the same bike you should wait for 3 minutes. |
Can I take a break during my ride and leave a bike for a few minutes?
Of course, however, common sense remains key in this case. Do not leave the bike in isolated or “risky” spots and always remember to park it correctly as described in the section “how to park the bike”. We also want to assure you that no one else will be able to rent such a bike via mobile application for a moment during a ride, since the bike will be visible as occupied within the system. |
I have a problem with bike rental. Once I have entered the telephone number and PIN I am asked to provide credit card number as if I had to start registering from the beginning. What should I do?
Normally, during identification you should not be asked about credit card number. Such a situation may occur when, for example, the user gives a wrong telephone number. You should straight away call the Customer Service Office where our consultant will try to identify and solve the problem. |
What should I do when I have an accident during the rental?
Please call customer service as soon as possible. If you are in an accident and someone is injured or there is any type of property damage to the bicycle or other vehicles, call the police. Once you have a police report, you will need the officer’s name, the names of all persons involved, and a copy of the report. |