General
How do I turn on the lamp of the arriva bike?

The lamp in bicycles is switched on automatically once the bike is put in motion. All the biker needs to do thus is to start pedaling and the lamp will light up the way before him.
If I am registered in arriva bike, can I use the bikes in other cities / countries?

arriva bike systems are compatible with each system operated by Arriva Slovakia and with nextbike systems. This means that registration in one of them gives access to the other bike systems of which Arriva Slovakia or nextbike is the operator without any additional formalities-in accordance with the local price list (except for systems in Budapest, Belfast and Munich).

There are no bikes at the station-why?

arriva relocation teams move the bikes around 24 hours a day during the week so that the lack of bikes at the stations is filled out on an ongoing basis. If there is no available bike at the station, the information about closest available bike you can find in the app arriva bike or online https://arriva.bike.
Will any other new stations be created?

We may declare, on our side, that as the system operator we will make every effort to expand the system and add sponsored launched in cooperation with local entrepreneurs.
I have a problem with the functioning of the station or I noticed a defect-what can I do?

We will be grateful to obtain such information (containing the number of the problematic station or bike) through sending email message to the address of the Customer Service Office (bike@arriva.sk), by calling the hotline or reporting the problem via the app. The service will check out the problem and remove a defect  as soon as possible. Our personnel monitors the status of the system 24 hours a day, whilst such notifications allow us to react even faster.

Can I attach a child seat to the city bike?

arriva bikes are not adjusted to mounting child seats or carrying passengers.

What should I do when a rented bike was stolen?

In case of a theft of a bike during rental you should inform the Customer Service Office  about it within the maximum of 12 hours from the moment of bike rental on phone number +421 915 244 244.
How do I get the app?

The mobile app is called arriva bike. Download it from Google Play or App Store (iOS).
Can I use the integrated cable lock outside of a station?

Yes! You can park temporarily by using the cable lock on any bike dock either by locking to a bike rack or by locking the bicycle to itself. Until your bike is returned to a arriva bike station, your rental time continues to accrue. To unlock the bike again, enter your unlock code into the on-board computer.
Bike Rentals and Returns
How to rent a bike?

  1. Choose a bike.
  2. Press any button to activate the bike computer.
  3. App – open app, enter bike number and confirm rental. Enter the code into the bike computer and press OK.

Bike Computer – scan your customer card on bike computer or enter your mobile number and PIN code to rent and unlock the bike.

  1. Secure the cable lock in the holder on the basket and off you go!
How to return the bike?

  1. Return the bike at an official bike station. Insert the bike into a dock and insert the cable lock into the fork and through the dock to secure the bike. If there is no free dock at the station, please lock the bike with its integrated cable lock on the front fork right next to the station.
  2. Confirm return via bike computer and follow the instructions. 
How to park the bike?

  1. Temporarily lock the bike by passing the cable lock through the fork.
  2. Press C to park.
  3. To continue re-enter your 4-digit code, 6-digit PIN or place customer card on the bike computer for a few seconds to release the lock.
How will I know that the return has been done correctly?

In order to check whether the bike was correctly returned log into arriva bike account through the website or mobile application. The correctness of return may be verified by calling the hotline +421 915 244 244.
How many bikes can I rent at the same time?

You may rent a maximum of 4 bikes per one account. For each bike the system calculates the rental time separately, therefore, you do not have to return all the bikes at the same time.  If you are a annual member, you will be charged for each additional bicycle you rent with the normal pay as you go tariff.

What if the bike is not released from the dock?

If the bike is not released from the dock during the rent, please call the Customer Centre Office +421 915 244 244.

Where do I lock the bike when all racks of a station are occupied? 

If there is no free dock at the station, please lock the bike with its integrated cable lock on the front fork right next to the station. Confirm return via bike computer and follow the instructions.
How can I rent a bike via smart card (issued by ARRIVA Nitra, nextbike)?

  1. Choose a bike.
  2. Press any button to activate the bike computer.
  3. Tap your smart card card to the bike computer for few seconds.
  4. Enters phone number.
  5. Receive code via SMS to unlock the bike
  6. Type in lock code on bike computer and press OK to open lock.
  7. Secure the cable lock in the holder on the basket and off you go!

Once you have your customer account you can use your smart card directly on bike computer and skip the process of typing in telephone number.

How long after the end of a ride and a return of a bike may I rent another bike at the same station?

You may rent a bike straight away. If you wish to rent the same bike you should wait for 3 minutes.

Can I take a break during my ride and leave a bike for a few minutes?

Of course, however, common sense remains key in this case. Do not leave the bike in isolated or “risky” spots and always remember to park it correctly as described in the section “how to park the bike”. We also want to assure you that no one else will be able to rent such a bike via mobile application for a moment during a ride, since the bike will be visible as occupied within the system.

I have a problem with bike rental. Once I have entered the telephone number and PIN I am asked to provide credit card number as if I had to start registering from the beginning. What should I do?

Normally, during identification you should not be asked about credit card number. Such a situation may occur when, for example, the user gives a wrong telephone number. You should straight away call the Customer Service Office where our consultant will try to identify and solve the problem.

What should I do when I have an accident during the rental? 

Please call customer service as soon as possible. If you are in an accident and someone is injured or there is any type of property damage to the bicycle or other vehicles, call the police. Once you have a police report, you will need the officer’s name, the names of all persons involved, and a copy of the report.
Customer Account
How can I register in the system?

To use the bikes, you should fill in the registration form which is located on the website of ARRIVA bike (https://arriva.bike) or register via the arriva bike app and accept the terms of use. Registration is free of charge for applicants via app and on website. For rentals subject to fees, a valid means of payment must be provided prior to the time of rental. For verification, the provider will charge a 1 € fee which will be added to one’s credit balance and cleared with future rental fees. Dependent upon the choice of rates, the provider is authorized to charge periodic rental fees.

How can I top up my account via a card with a possibility of charging ( ie. credit card)?

If during registration payment via credit card with a possibility of charging is selected-payment for each bike ride will be charged automatically. There is no need to top up your account.
I made a payment but my account is not active-why?

Most likely the payment has not yet been recorded. The booking hours of transfers depend on a given bank where a user has his bank account.

How can I cancel my subscription or my customer account? 

You can either cancel your account online by clicking “close account” when you are logged into your customer account or send an email to customer service (bike@arriva.sk). We don’t accept cancellations over the phone as we need to have written prove of the cancellation request.

Tariff and Payments
Can I Purchase a Yearly Membership?

Yes! We offer a yearly membership for 25,00 €. This annual membership allows you to take unlimited 60 minute trips. A yearly membership is valid only for one bike. If you are a annual member, you will be charged for each additional bicycle you rent with the normal pay as you go tariff.

How much does the bike rental cost?

Pricelists in place within our arriva bike systems are available at the following link: https://arriva.bike.
Can I change the method of payments selected upon registration? How can I change it?

You can change the selected payment method at any time. In order to do so contact the Hotline.

What should I do if an incorrect payment was charged to my account?

First of all, don’t get annoyed. If the amount which the system calculated for bike rental is not adequate and in line with the factual state you need to fill in the complaint, that you can find on https://arriva.bike. We need a maximum of 14 days to analyze it but we will try to answer as fast as possible. If post verification it turns out that the system made an error, the entire calculated sum will be refunded.

Do I need to have Credit or Debit Card to use the system?

Yes, you must have a credit or debit card to use the system.
Which payment cards are accepted?

We accept VISA, MasterCard credit/debit cards, issued by any financial institution.

Rules and Safety
Am I allowed to ride on the sidewalk?

No. We strongly discourage riders from riding on the sidewalk, and in many cases it is illegal to ride on the sidewalk. If you need to use the sidewalk, please dismount and walk your bicycle. Please ride on the street, obey all traffic signs, and always yield to pedestrians.
How old do I have to be to ride?

You must be 16+ years old to register for the system and to ride.

Do I have to wear a helmet or safety vest?

A cyclist is obliged under Act no. 8/2009 Z.z. when driving on a bicycle outside the village, protect the head with helmet and with visible visibility, visually positioned reflective elements or dressed reflective safety clothing.
Service fees
When are service fees charged?

Service fees are charged if the bike is not returned to one of the official stations listed on the web page www.arriva.bike, when the bike is returned or locked incorrectly, if the bike was stolen as a result of negligence of the customer or the customer caused damage on the bike / station / bike stand.

What happens if I return the bike out of the official station?

If the bike is not returned to one of the official stations, a fee of 20,00 € will be charged. The official stations may be found online at www.arriva.bike or via mobile app arriva bike.

What are the consequences of the incorrect return or lock of the bike?

If the customer returns or locks the bike incorrectly, a 25,00 € service fee shell be applied. 
Do I have to pay a fee if my bike was stolen?

If the bike was stolen as a result of negligence, customer participation shall be charged with an amount of 75,00 €.
What happens if I cause a damage on the bike, station or bike stand?

In case of damage done to the bike/rental station/bike stand, a fee of 75 € shall be charged for actual expenses incurred (material and work), however, the amount shall not exceed 75,00 €.