How can I register in the system?
To use the bikes, you should fill in the registration form which is located on the website of ARRIVA bike (https://arriva.bike) or register via the arriva bike app and accept the terms of use. Registration is free of charge for applicants via app and on website. For rentals subject to fees, a valid means of payment must be provided prior to the time of rental. For verification, the provider will charge a 1 € fee which will be added to one’s credit balance and cleared with future rental fees. Dependent upon the choice of rates, the provider is authorized to charge periodic rental fees. |
How can I top up my account via a card with a possibility of charging ( ie. credit card)?
If during registration payment via credit card with a possibility of charging is selected-payment for each bike ride will be charged automatically. There is no need to top up your account. |
I made a payment but my account is not active-why?
Most likely the payment has not yet been recorded. The booking hours of transfers depend on a given bank where a user has his bank account. |
How can I cancel my subscription or my customer account?
You can either cancel your account online by clicking “close account” when you are logged into your customer account or send an email to customer service (bike@arriva.sk). We don’t accept cancellations over the phone as we need to have written prove of the cancellation request. |
Can I Purchase a Yearly Membership?
Yes! We offer a yearly membership for 25,00 €. This annual membership allows you to take unlimited 60 minute trips. A yearly membership is valid only for one bike. If you are a annual member, you will be charged for each additional bicycle you rent with the normal pay as you go tariff. |
How much does the bike rental cost? Pricelists in place within our arriva bike systems are available at the following link: https://arriva.bike. |
Can I change the method of payments selected upon registration? How can I change it?
You can change the selected payment method at any time. In order to do so contact the Hotline. |
What should I do if an incorrect payment was charged to my account?
First of all, don’t get annoyed. If the amount which the system calculated for bike rental is not adequate and in line with the factual state you need to fill in the complaint, that you can find on https://arriva.bike. We need a maximum of 14 days to analyze it but we will try to answer as fast as possible. If post verification it turns out that the system made an error, the entire calculated sum will be refunded. |
Do I need to have Credit or Debit Card to use the system?
Yes, you must have a credit or debit card to use the system. |
Which payment cards are accepted?
We accept VISA, MasterCard credit/debit cards, issued by any financial institution. |
Am I allowed to ride on the sidewalk?
No. We strongly discourage riders from riding on the sidewalk, and in many cases it is illegal to ride on the sidewalk. If you need to use the sidewalk, please dismount and walk your bicycle. Please ride on the street, obey all traffic signs, and always yield to pedestrians. |
How old do I have to be to ride?
You must be 16+ years old to register for the system and to ride. |
Do I have to wear a helmet or safety vest?
A cyclist is obliged under Act no. 8/2009 Z.z. when driving on a bicycle outside the village, protect the head with helmet and with visible visibility, visually positioned reflective elements or dressed reflective safety clothing. |